Policies in Binders vs. Answers in Seconds.

HR & Compliance

Stat (Canada): 71% of SMEs say digital tech can improve efficiency. CWB/Leger, Jan 22 2024What changes if HR answers are instant—with citations?

What do you lose more time to: repeat HR questions or real people issues?

MTTA
8h480m
MTTR
36h36h
% Escalated
35%35%
Avg. Cost per Inquiry
$38$38

Traditional

  • Policy answers buried in binders and tickets; slower resolutions.
  • Employees repeat the same policy questions; managers context-switch.
  • Compliance updates distributed manually; inconsistent adoption. CWB/Leger (Canada)

AI Native

  • Instant answers with citations from your policy corpus — fewer escalations.
  • Auto-docs and audit trail; policy updates flow from a single source of truth.
  • Lower cost per inquiry; more time on real people issues (Canada context: efficiency gains). CWB/Leger (Canada)

Response Time to HR Questions

AI Native moves the majority of answers into the Fast bucket (same day), minimizing slow, multi-day responses.
Avg. Cost per Inquiry
$38$6.00(−84%)
% Escalated
35%8%

What-if scenario

Fast responses
100%
Escalated
0%
MTTA
8h1.8m
MTTR
36h3.7h
Cost / inquiry
$38$0.80
Estimated annual savings
$4,464

Source: Canadian Western Bank/Leger (Jan 22 2024)